Refund policy

Returns:
We have a change of mind return policy of 30 days from the date of purchase. If 30 days have gone by since your purchase, we can’t offer you a refund or exchange. A restocking fee may apply to returns and exchanges. Returns are not available on sale items.

To be eligible for a return, your item must be unused, unopened, unworn and undamaged, in other words, in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and will only be processed once authorised.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain 7 days. A restocking fee may apply to returns and exchanges.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@xtrend.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cs@xtrend.com.au and we will provide you with instructions on how to return the item. A restocking fee of $50 will apply to all returns and exchanges.

Shipping
To return your product, you will be provided with a return shipping label once the return has been authorised. The cost of the return shipping and the restocking fee will be deducted from the final refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.